Terms & Conditions
The website www.nextramoe.com.au and the associated applications (“Site”) is owned and operated by Hortis Investments Pty Ltd ABN19698592392 (T/AS Nextra Moe, “we”, “us”).
Your use of this Website is governed by the terms set out below:
- Returns Policy
Nextra Moe acknowledges the importance of your privacy and understands your concerns about the security of the personal information you provide to us. We comply with the Australian Privacy Principles (AAPs) as contained in the Privacy Act 1988 (Cth).
The APPS detail how personal information may be collected, used, disclosed, stored and destroyed. When you use our or any website, the web server (where web pages are stored) knows the network address of your computer so that it can send the requested web pages to your internet browser.
The IP address is the unique network address which is automatically sent every time you use an internet site. A general geographic location of the computer can be determined however IP address is anonymous.
Any information we collect in relation to you, is kept strictly secure. We do not pass on any details about you. We use this information to identify your orders.
We collect information when you add products into your cart and when you make a purchase through this site (including processing your payment information, shipping, order confirmations and invoices).
- We want you to be satisfied with your purchase, please choose carefully as change of mind purchases may only be returned for an exchange or credit note for the purchased price of the item/s (excluding shipping costs).
- Please contact us ASAP to request a return for change of mind.
- A return can be made within 14 days of purchase.
- You must provide proof of purchase (receipt) and reason for return.
- The item must be in a re-saleable condition and is in its original packaging, including any instructions and accessories.
- Clothing goods must be in new original condition, tags still attached, unworn, unwashed, unused.
- No returns on pierced jewellery or perishable goods.
- Shipping costs for returns will be at customer’s expense unless an incorrect product was delivered.
- Local returns may be returned in person into store.
- Nextra Moe will assess the goods to determine whether they meet the above conditions for return.
- Returns will be credited to the original method of payment.
- If a product is delivered damaged or faulty, please CONTACT US immediately and a photo/video showing the damage will be required on request for return. You can choose a refund or exchange when goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
- If goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC.
- Please CONTACT US via email at firstname.lastname@example.org if you have any queries, concerns or feedback.
We currently only ship within Australia via Australia Post. A flat rate shipping cost of AUD $15.00
Please allow 5-10 business days as our business location is regional.
Free Local Pick Up in store at Nextra Moe Shop 2 1-3 Moore Street Moe, VIC 3825
Free shipping on orders above $100